Holiday Delivery Schedule

With the impending Holiday Season fast approaching the following is a schedule of delivery days impacted over this period.

We recommend that you check your gas cylinders some days prior to these dates to ensure that you do not run out over this period. Please note however, we do experience high demand in the days leading up to a holiday period so to avoid disappointment of not securing a delivery please plan ahead and contact us at your earliest convenience.

There will be no deliveries available on the following scheduled days:

Friday 25th December 2020
Where possible scheduled orders will be brought forward to Thursday 24th December.

Monday 28th December 2020
Where possible scheduled orders will be completed Tuesday 29th December 2020.

Friday 1st January 2021
Where possible scheduled orders will be brought forward to Thursday 31st December 2020.

Monday 4th January 2021
Where possible scheduled orders will be completed Tuesday 5th January 2021.

Monday 1st February 2021 – Auckland / Northland Anniversary Day
Where possible scheduled orders will be completed Tuesday 2nd February 2021.

Monday 8th February 2021 – Waitangi Day
Where possible scheduled orders will be completed Tuesday 9th February 2021.


Order gas online here

How to use an LPG Gas Cooker safely

⛺️😍 How to use an LPG gas cooker camping ⛺️😍

We’re pretty lucky here in the ‘winter-less’ north. You can pretty much camp all year round.   If you enjoy the great outdoors and use an LPG gas cooker, safety is a must.  You might want to tick off our check list below.   A great outdoors experience is one you remember!

Use appliances outside whenever possible

Carbon monoxide can be produced without proper ventilation.  It can be dangerous to use an appliance in a small enclosure like a tent or car.  If inside a caravan make sure there’s plenty of space and ventilation.  Ventilation should allow air to move across the space with openings at high and low levels.

Keep LPG appliances in good condition

  • Always follow the manufacturer’s instructions which should be included when you purchase your appliance.
  • Follow all the warnings on the labels.
  • Each time you connect the gas bottle, test for gas leaks. Follow the instructions on the gas bottle for how to do this.

Follow LPG appliance safety guidelines

  • Keep flammable items well clear of cookers or heaters (at least a metre away).
  • If your cooking appliance has a windshield to protect the fuel bottle or canister, use it.
  • Avoid using cooking utensils that have highly reflective surfaces, as these can reflect heat towards the fuel bottle or canister.
  • Don’t operate the cooker for long periods of time without giving it a rest every so often to let it cool down.
  • Don’t use over-sized pots or pans on small camp cookers.  Give your flame room to burn – it should just touch the bottom of the pot.
  • When you’re not using appliances turn off the gas at the bottle.
  • Stop using an appliance if it emits an odour as this indicates a leak or emissions linked to carbon monoxide poisoning.

There’s nothing better than a hot meal after a long day’s hike or outdoor activities.  Cooking is especially fun camping.   If you follow these LPG gas cooker safety guidelines you will always have an experience to remember.




How do I manage my LPG gas supply?

Is it OK to leave my reserve LPG cylinder turned off?

➡️ The auto-changeover is a specially designed regulator that spontaneously closes the supply from one cylinder and opens another.

➡️ This ensures you don’t get an interruption to your LPG gas supply.   Your system uses two gas cylinders and it is important that both are left turned on.  The demands of appliances differ in your home. One of these cylinders provides the main while the other is a backup that provides extra LPG for these appliances when needed. This extra gas could be due to increased demand from your appliances.  Cold weather can effect an appliances LPG demands.

Even though both cylinders are turned on, you will not run out of gas any quicker, as your appliance will not continuously draw gas from both cylinders.

➡️ To avoid any interruption in gas flow, all cylinders should be left in the open position.

➡️  If you choose to turn your full bottle off at the valve, you will need to know how to turn it back on to get your gas working again. This can sometimes catch people out & then they think they’re completely out of gas!

Do I need to reset my indicator?

➡️ There are several types of automatic changeover regulators available in New Zealand – what type do you have? They all use a visual indicator which will turn red/orange when it’s switched over to the other bottle.  You don’t need to touch or turn the indicator.   The driver will reset this when he/she delivers your bottle.

LPG indicators New Zealand

➡️  When you see your indicator has turned red, simply call Rockgas North and place an order for a replacement cylinder.

TIP –  Try to get in the habit of checking your indicator regularly so you always have one full cylinder.  You don’t have to wait until both cylinders are empty before ordering a refill bottle.  For more helpful information on managing your gas supply read this blog post 


Where to Install A New LPG Gas Bottle

Planning a perfect NEW installation – Where to Install A New LPG Gas Bottle

So you want to switch to LPG for your hot water & stove top?  That’s a great choice.  There are several aspects for where to install a new LPG gas bottle to ensure quick & easy delivery.

Cylinder exchange is a single person operation.  Our drivers are very skilled – we like to think of them as our deliver superheroes – Rockgas to the Rescue! But you can do your part too.  We always appreciate home owners who think practically when setting up the location of their installation.

Here’s some extra considerations for your new installation…

Great directions to find you…

When you set up your account with our friendly customer service staff you will be asked for simple directions to find your home & installation.  The more information you can provide the better.  Even simple things like the colour of your house or special letterbox can help our drivers differentiate your home from your neighbour’s house.  It’s great to have this information BEFORE we deliver.  We can avoid having to track you down when the driver is doing laps down your street!

Is your driveway easy to access for our drivers?

Our trucks love a great driveway – especially a smooth even surface.  Our trucks aren’t huge – but they are larger than a ute.  Love a great view? If your house is situated on a steep hill, you can always pipe your gas from cylinders at a lower level.  That way our trucks can access your bottles easy-peasy!

Our trucks love a lot of turning space…

If you live down a right of way – be sure to advise our customer service staff.  It’s great if our drivers can plan ahead.  If the truck can’t turn in front of your house – the driver can always trolley your cylinder from the street – if your driveway isn’t too steep or long.

Gardens or landscaping

Many Rockgas customers create pretty garden settings around their cylinders.  You can easily make a pathway to your bottles with nice flat pavers (available from Bunnings warehouse or Mitre 10).  Just like our trucks – cylinders are happiest when they are placed on nice even surfaces & hugged snuggly by a chain fixed to the wall.     Our drivers are pretty handy with a heavy cylinder & a trolley – but it makes their job that much easier if the access way to your cylinders is clear of bushes & plants.

Different Levels

When considering where to install a new LPG gas bottle – this is an important.   We can negotiate stairs as long as they met our guidelines! Risers need to be less than 200mm high, treads to be more than 200mm wide & total rise to be no more than 1.5m.  These measurements are perfect for our trolleys.

Pooches or pets

Your pets love you & your home.  Your little ones might be most loving to you – but also have the ability to scare off strangers.  It’s best to keep your dog/s inside when we deliver or create a secure area.  Cylinders are solitary creatures.  They don’t mind being kept away from your fury friends!


Once you have decided where to install your new LPG bottle, you are now ready to set up your account.  Call 0800 23 23 22 to speak with our customer service team or apply online today.

How To Tell If a Gas Bottle Is Empty

Read your gas bottle indicator right!

This is one of the most common questions we get asked at Rockgas North.  We know how frustrating it can be when you run out of gas, because you did not know how to check if the bottle is about to run empty. 

Here’s the low down on how to check your gas cylinders…

Safety first. In order for your cylinder installation to operate safety and efficiently each cylinder should sit on a concrete pad or individual pavers.  A safety chain should also secure your bottles to the wall to ensure they never fall over.

The change-over regulator (reg) is the gadget between your cylinders. If you have an automatic change over reg (pictured below) it will automatically switch from the empty cylinder to the full one when the first runs out.

How To Tell If a Gas Bottle Is Empty Rockgas North Whangarei

If your cylinder station has a manual regulator, you will need to turn on the valve on your reserve cylinder once the first cylinder is empty. Gas is then drawn from the reserve cylinder.  Your gasfitter should advise you which type of regulator your set up has installed.

How long will a gas bottle last?

One full bottle should last you approximately 6 – 8 weeks (for a family of 2 adults & 2 children – using LPG for hot water & hobs.  Usage for gas fires or heaters will be different).  It’s a good idea to get into the habit of checking the change-over reg. Your change-over reg will have a viewing window/indicator – when both cylinders are full, the viewing window will show as CLEAR, BLACK OR GREEN.  When this is showing RED it means that a bottle is empty and it’s time to call Rockgas for a new one. See the examples above.

Handy Hint:
Many people mistaken the directional arrow for a change-over valve.  Please don’t adjust the directional arrow on the regulator. This only indicates to the driver which gas bottle is empty.

How To Tell If a Gas Bottle Is Empty

If you would like to test the level of LPG in the bottle the safe and accurate way is to:

  1. Pour warm water down the side of the bottle. (not boiling water)
  2. Wait a few minutes
  3. Run your hand down the side of the bottle
  4. It will feel cool to the touch at the level of LPG or may even form a condensation line at this level.
  5. That’s it, you now know how much gas is left in your bottle
  6. Does your bottle need a refill? Order online here

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